Dog poop at entrance...never cleaned.
Room not cleaned 3rd day
I would like to have more then 2 beds and needs more floors than just 2. But I love everything there it was amazing.
Will find another place to stay next visit.
Took 14 hrs to get a pillow case and extra towels after asking 3x.
Clean hotel. Great value. The staff is very friendly and very helpful. The indoor pool is great for little kids. Only goes up to 5 feet deep. There are also cheap laundry facilities on site which is great when traveling with kids. The free breakfast in the morning has both hot and cold foods. The steakhouse next door is also good.
Room smelled like stale smoke
Other than having a couple packs of smokes and some pocket change stolen off my table while I was away it's not a bad place. It only happened once that I know of. Don't really like a place that I have to hide my stuff when I leave. I'll give it a 2 star.
TV was broken
Coffee Maker still had old coffee grounds from who knows how long ago.
It was Christmas Weekend, so I'm sure staff was light, but...
On the plus side, most staff very nice though ineffective.
Microwave was broken
Pool area Ice cold... Though pool water itself was toasty warm.
Rented the pool and meeting room for a child's birthday party, and after the party the desk clerks threatened to close the pool for the entire rest of the evening because we got confetti in the carpet in the pool area! I took it upon myself to clean up the confetti, so my child and her 2 guests staying the night could swim because sitting in a little hotel room wasn't what they had planned on doing the rest of the evening for her birthday. I couldn't find the staff for over an hour to ask for a broom to sweep it up, so I used towels which took over an hour to do, but it almost all came up. After I had cleaned almost all of the confetti out of the filthy carpet that turned every towel very brown when I wiped it, the staff came in and brought me a non electric push sweeper that picked up the last little bit left on the carpet area in seconds. They had no warnings for using confetti, but threatened to charge my mother and one of my guests (and did not say anything to me- the one renting the areas) $150 cleaning fee for the confetti! After cleaning the confetti up completely I apologized and asked the girl at the desk MULTIPLE TIMES if there was ANYTHING else she needed help cleaning and she says there was not. However, the man working the desk that night told one of my guests staying the night with us that "WE COULD LEAVE" If we didn't like it that an extra cot costs $10 and proceeded to tell her that we trashed the place and didn't clean it up, (which as I just explained is a lie and if they had came to me to begin with I would've been more than willing to clean up anything they asked) that we left the kids unattended which is a flat out lie, and they can easily run the Cameras to see that, but I chose not to argue with him about it because I know that it isn't true and don't care what he thinks. He also stated that other guests complained about us, but again I was never told about any complaints, so I doubt that is true either. Usually if a guest complains, they address the issue to keep those guests happy, so either they don't care about guest complaints, or they like to make up guest complaints to make their guests sound worse then they are. I'm not sure if the second shift girl made up these lies and told the man on night shift, or if he just made them up to be a jerk to my guest, but I would guess it was a combination of both. He talked so horribly to my guest that she was literally in tears for almost an hour and said she's NEVER been talked to so rudely IN HER ENTIRE LIFE. That he talked to her like she was TRASH. I've never had a problem at any other hotel and I travel every 3 months with my child, so clearly this hotel has extremely poor customer service, and I think they were just lazy and didn't want to do any cleaning or anything at all, and were looking for an excuse to charge the cleaning fee of $150 since they had to do some work, so BE CAREFUL if you stay at this hotel, and don't stay here if your feelings are easily hurt by someone accusing you of lies.
A bit run-down.
and took til 3rd night we were there to have either replaced (even though we were told each day it would be taken care of.)
Quality Inn Suites Benton Draffenville is a US Lodging based in Benton, Kentucky. Quality Inn Suites Benton Draffenville is located at 173 Carroll Rd, Benton, KY 42025, USA.
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