Poor service. Hateful & ignorant phone service. If you want to be judged based upon your medications, this pharmacy is for you. Service has declined drastically in the past couple of years. We've gotten the wrong meds, incorrect dosages, and unlabeled bottles of prescription medication. Honestly, I could deal with most of those problems IF the workers would just be kind.
LAZY CUSTOMER SERVICE REP. (SANDY) VERY INCOMPETENT. I SHOULD HAVE KNOW WHEN HER DESK AREA WAS SUCH A MESS! SHE STAYED ON THE PHONE 45 MINUTES WAITING FOR INSURANCE COMPANY TO ANSWER, AND KEPT US THERE WAITING THE WHOLE TIME. DID NOT OFFER TO GET BACK TO US. SHE DID NOT EVEN SPEAK TO WHOM SHE WAS SUPPOSE TO. JUST HANDED ME MY PAPERS BACK AND SAID "ITS NOT ON THEIR LIST". I WENT HOME AND CALLED THE INSURANCE COMPANY MYSELF. THEY SAID YES MY ITEM WAS COVERED UNDER MY INSURANCE. I CALLED SANDY BACK. SHE SAID SHE COULD NOT HANDLE IT TODAY SHE WAS BUSY. I WENT TO "AT HOME MEDICAL". THEY HANDLED EVERYTHING FOR ME, NO PROBLEM... THEY WERE VERY FRIENDLY AND HAD 7 REPS BEHIND THE DESKS THAT WERE NEAT AND ORDERLY. - JUST SAYIN...
Benton Discount Pharmacy is a US Pharmacy based in Benton, Kentucky. Benton Discount Pharmacy is located at 2602 Main St, Benton, KY 42025, USA.
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